Frequently Asked Questions

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General

What is Token Foundry?
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Token Foundry is the platform for launching new token economies and safely issuing tokens. For those who qualify to launch on our platform, Token Foundry provides comprehensive infrastructure & advisory services to help best position these new token economies for long term success.

What is a token sale?
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Token sales offer the opportunity for purchasers to buy tokens which can then be used for a variety of different needs including access to services, digital goods, digital commodities, and traditional securities.

Who can purchase tokens?
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Anyone who has completed their registration and has been approved will have access to our projects. Additional requirements may be necessary on a project-by-project basis.

Creating an Account

How do I create an account?
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You can create an account by signing up here: https://tokenfoundry.com/registration/signup Our sign-up flow will guide you through the necessary steps in order to get your account up and running.

Can I open multiple accounts?
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At this time we do not offer the ability to open up multiple accounts.

Why do I have to take a risk assessment questionnaire?
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We ask all new users to complete a token questionnaire to make sure you are properly informed and prepared to safely and effectively participate in the new token ecosystem.

How do I know if I passed or failed? Can I take the questionnaire again?
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You will know if you passed or failed as soon as you complete the questionnaire. If you do not pass you will have the opportunity to retake the questionnaire again in 24 hours.

What documentation do I need for my KYC?
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Depending on the country, the following documents are supported: Passport, National Identity card, Driver's Licence and Residence Permit.

My ID isn’t loading properly. How do I fix this?
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If you run into any issues uploading your necessary documentation, we suggest you try uploading a passport. If you are still having trouble, please contact us at [email protected]

How long does it take for my identity to be verified?
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ID verification typically takes less than 30 minutes but during periods of high volume it can take up to 48 hours.

How can I sign up for an institutional account?
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Once you enter your email, there will be an option to alter your account type from “Individual” to “Business.”

I forgot my password. How can I reset it?
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To reset your password please visit: https://tokenfoundry.com/auth/reset_password?

Purchasing Tokens

Who can purchase tokens?
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Anyone who has completed their registration and has been notified that their account has been approved can purchase a token. Additional requirements may be necessary on a project-by-project basis.

Are token purchases limited to only accredited investors?
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No, anyone who successfully registers can purchase tokens.

Does Token Foundry accept fiat, bitcoin or other currencies?
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Currently, we only accept ETH, but will be able to accept fiat in the near future.

Can I send ETH from an exchange?
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You may not send ETH from any exchange that holds your private key. These include but are not limited to: Coinbase (GDAX), Bittrex, Binance and Gemini.

Why do I have to take a token questionnaire?
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Our token questionnaire helps us evaluate your understanding of the project. Please be aware that your responses might impact your ability to participate in the sale.

What happens if I fail the token questionnaire?
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You will not be able to participate in the sale if you fail the token questionnaire.

What wallets do you accept?
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We accept Ledger, Metamask and any other ERC20 compatible wallet.

How do I transfer my ETH from a wallet to a sale?
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You can follow the instructions in our contribution flow. If you have any issues contributing, you can email us at [email protected]

How many tokens can I purchase?
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The number of tokens you would like to purchase is up to your discretion, but for any purchase over $10,000 USD we require all purchasers to provide additional details that will be reviewed by the project team.

Can I participate in more than one sale?
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Yes, you may participate in as many sales as you like.

For Issuers

General

What kind of projects does Token Foundry work with?
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We work with projects who have strong teams, the potential to establish thriving token economies and a willingness to build open systems.

What services does Token Foundry provide for the projects it works with?
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We offer a comprehensive set of services that include token engineering, token & network development and token sale engineering. You can learn more here: https://tokenfoundry.com/products#products

What types of tokens does Token Foundry support?
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We support work tokens, security tokens, utility tokens, non-fungible tokens and more.

How can I submit my project for Token Foundry?
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If you are interesting in launching with us, please fill out our form here: https://tokenfoundry.typeform.com/to/Y0eJOj

Products & Services

How can I ensure unqualified people are blocked from purchasing my token?
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We provide comprehensive KYC/AML and ID verification vetting.

What is the token launchpad?
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Our token launchpad includes KYC/AML verification, customizable token page & registration flow, purchaser assessment & review, proof of use, convenient payment options, automated emails, audit reports, and custom widgets for users to easily buy and/or sell your token after launch.

How can I manage the life of my token?
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Utilizing our token manager, you can track registrants, buyers, sale progress (during token sale) and monitor your network & token activity (after token sale).

What suite of products do you offer?
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To learn exactly what we offer you can visit our products page here: https://tokenfoundry.com/products#products

Why Token Foundry?
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We focus on matching tokens with the best potential buyers of the token who will actually use the tokens for their intended purpose, as well as partners who will actually use the product and/or network that the tokens power.